The Complaints Board for Hotel, Restaurant and Tourism is a private complaints board established by the Association of the Hotel, Restaurant and Tourism Industry in Denmark (HORESTA) and the Danish Consumer Council. The Complaints' Board for Hotel, Restaurant and Tourism is approved by the Consumer Complaints' Board.

What cases are considered by the Complaints Board for Hotel, Restaurant and Tourism?
The Complaints Board deals with complaints from consumers about services provided by Danish hotels, restaurants, youth hostels and amusement parks as well as other companies providing similar services.

All complaints can be considered, irrespective of whether the company against which a complaint has been filed is a member of an organisation within the industry, including HORESTA.

The Complaints Board does not consider complaints that fall within the activities of the Traveller's Complaints Board or relate to the rental of holiday cottages or camping sites.

Guidelines when Complaining
The Complaints Board cannot consider a complaint before the consumer has approached the company against which a complaint has been filed, and this approach has not resulted in a satisfactory solution for the consumer.

Handling Fee
When a complaint is filed with the Complaints Board, the consumer must pay a fee of DKK 150,-. If the Complaints Board upholds the consumer's contention, the company against which the complaint has been filed returns the fee to the consumer.

E-mail: kontakt@hrt-ankenaevn.dk